jaya 9app's Privacy Policy
This policy explains in detail how your personal information is collected, what it is used for, and how it is kept secure.
This Privacy Policy ("Policy") is issued by the jaya 9app platform ("Platform", "we", "us"). It explains what information is collected when you use our website, open an account, or use our services, how that information is processed, and what rights you have. This Policy is an integral part of our Terms and Conditions.
By using jaya 9app's services, you are considered to have accepted all the terms of this Policy. If you have any objection to any part of this Policy, please stop using our services and contact us via live chat.
This platform is intended only for individuals aged 21 or older. We verify age at the time of registration.
What Information We Collect
1.1 Registration and Account Information
When you open an account on jaya 9app, you provide us with the following information:
- Full name and date of birth
- Mobile number and email address
- Username and password (stored in encrypted form)
- Payment-related information — such as bKash, Nagad, Rocket, or Upay number
1.2 Identity Verification Information
For account verification and fraud prevention, we may request a government-issued identity document (copy of National ID or passport). These documents are used solely for identity confirmation and are stored on secure encrypted servers.
1.3 Transaction and Activity Information
Logs of every deposit, withdrawal, bet, and gaming session are recorded automatically. This information is used to protect accounts and improve customer service.
1.4 Technical and Device Information
When you use our website, certain technical information is collected automatically:
- IP address and device type
- Browser version and operating system
- Cookies and session tokens
- Referral URL and page visit history
Purpose of Data Use
jaya 9app uses your information for the following purposes:
- Account management and verification: Confirming your identity and ensuring secure login.
- Transaction processing: Completing deposits and withdrawals; minimum deposit ৳200 and minimum withdrawal ৳500.
- Customer support: Your account information is used to provide assistance via 24/7 live chat and email.
- Fraud and abuse prevention: Monitoring transaction patterns to detect suspicious activity.
- Legal compliance: Retaining necessary information to comply with applicable regulations.
- Platform improvement: Conducting statistical analysis to make the user experience simpler and more effective.
- Promotional communications: Sending notifications about bonuses or offers with your consent.
We never sell your information to third parties or share it without authorization.
Data Disclosure and Third Parties
In certain specific circumstances, jaya 9app may disclose limited information to third parties:
3.1 Payment Processors
To process transactions via bKash, Nagad, Rocket, and Upay, relevant financial information is shared securely with these payment service providers. These providers operate under their own respective privacy policies.
3.2 Technology and Service Partners
Gaming software providers, cybersecurity specialists, and cloud infrastructure providers may have access to limited technical information — only for the purpose of operating the service, not for commercial purposes. Our agreements with these partners include data protection terms.
3.3 Legal Authorities
We are obligated to provide necessary information upon a court order or a lawful request from legal authorities. Such disclosure occurs only when legally required.
3.4 Business Restructuring
In the event of a merger, acquisition, or asset transfer, user data may be transferred to the new entity. Users will be notified in advance in such cases.
Data Security Measures
jaya 9app follows multiple technical and procedural measures to protect user data:
- SSL Encryption: All data exchanged between your browser and our servers is encrypted using the SSL protocol.
- Password Hashing: Your password is never stored in plain text — industry-standard hashing algorithms are used.
- OTP Verification: Mobile OTP is mandatory for registration and password recovery.
- Access Control: Among our staff, only authorized individuals can access sensitive user information.
- Security Testing: Regular vulnerability assessments and security audits are conducted.
- Data Backup: Important data is stored in encrypted off-site backups.
Even with the utmost caution, it is not possible to guarantee 100% security on the internet. However, we always make our best effort to keep your information secure.
Cookies and Tracking Technologies
Cookies and similar technologies are used on the jaya 9app website. Cookies are small text files stored in your browser.
5.1 Types of Cookies
- Essential Cookies: To maintain login sessions and security tokens — the platform cannot function properly without these.
- Functional Cookies: To remember your preferred language and settings.
- Analytics Cookies: To understand which pages are used most — entirely anonymously.
5.2 Cookie Control
Cookies can be disabled through your browser settings. However, disabling essential cookies will prevent you from using some features of the platform.
Data Retention Period
jaya 9app retains user data for as long as necessary:
- Active Accounts: All data is retained for as long as the account remains active.
- Closed Accounts: After an account is closed, data may be retained for a defined period for legal and financial record-keeping purposes.
- Transaction Records: Financial transaction data is retained for an extended period in accordance with legal obligations.
- Marketing Consent: If you withdraw your consent, promotional communications are stopped immediately.
User Rights
Every registered user of jaya 9app has the following rights:
7.1 Right to Access Information
You can contact us at any time to find out what information we are storing about you.
7.2 Right to Correct Information
If there is any error in your name, mobile number, or email address, you can request a correction via live chat.
7.3 Right to Delete Information
In certain circumstances, you can request that your personal information be deleted. However, some data must be retained for a defined period due to legal obligations.
7.4 Right to Object to Processing
You can object at any time to your information being used for marketing purposes. We take immediate action upon receiving such a request.
7.5 Right to Data Portability
You can request to receive your personal data in a standard format. To exercise this right, contact us via 24/7 live chat or email.
jaya 9app is committed to ensuring a responsible gaming environment. Detailed information on setting gaming limits, self-exclusion, and support can be found in our Responsible Gaming section.
Protection of Minors' Information
jaya 9app's services are intended only for individuals aged 21 or older. We do not knowingly collect information from any minor. Age verification steps are in place at the time of registration.
If it comes to our attention that a minor's information is present in our database, we immediately close that account and delete the relevant information.
Policy Changes
jaya 9app reserves the right to amend this Privacy Policy as needed. If any significant change is made, we will:
- Update the "Last Updated" date at the top of this page;
- Send a notification to the registered email or mobile number (for significant changes);
- Notify you via a pop-up notification after login.
Continuing to use the service after changes are made will be considered acceptance of the updated policy. We therefore recommend reviewing this page regularly.
For more information related to this Policy, you can read our About Us page, where the platform's core goals and commitments are discussed in detail.
Contact and Complaints
If you have any questions, comments, or complaints about this Privacy Policy, please contact our support team:
- Live Chat: 24/7 — click the live chat button directly on the website.
- Email: [email protected] — support is available in both Bengali and English.
We generally respond to any request as quickly as possible. Matters related to data protection receive our highest priority.
Visit our FAQ section for answers to common questions — you will find detailed answers on account, payment, and security topics.